"Burstead Ward"

About: Basildon University Hospital


Just spent the last 8 day in the Burstead Ward with 6 broken ribs and a collapsed lung. Would love to personally thank all the staff, from the cleaners to the doctor's for making my stay as comfortable and stress free as it could of been. Was in a lot of pain with my injuries and occasionally would call the nurses for pain relief , etc, not once was there any delay in helping me. Doctor's would speak to me every day, telling me my progress and what was going to happen today, always polite and normally shaking hands, might not sound much but that little extra P's and Q's go a long way. Even on nights when I couldn't sleep there be a tea with a rich tea. I don't want to say names as everyone played their part but thank you again to the whole staff.

Also the above applies to the A & E department which normally gets forgotten about due to the short time we stay there.

Thanks Neville Rapley x

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Response from Basildon University Hospital

Dear Mr Rapley

Firstly may we apologise that our response did not appear on the website at the time we received your comments.

We are delighted to hear that your experience at Basildon Hospital was a positive one.

Our staff do a difficult job with skill and professionalism and comments such as yours are always appreciated.

Please be assured that your comments have been forwarded to the senior team who will ensure that all staff involved in your care on Burstead Ward and during your attendance in A&E are made aware of your kind words.

May we take this opportunity to thank you for your comments and wish you all the best for your future good health.

Kind regards.

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