"Emergency treatment but not so urgent"

About: New Cross Hospital

I was left for hours on end without seeing anyone once I got to gyne even thou I needed an urgent blood transfusion... It took over 24 stop in hours to start getting the treatment I needed with the staff not listening to my needs and wishes.... After having enough of poor treatment I asked to go home and had a doctor talk to me and belittle me like I've never had before!!! My children are top on my list of what comes first but they just said can't u just sort something out like I have that luxury ..... I would never be in a rush to go there and if u do hope that it's just as a visitor

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Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital.

I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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