About: Royal Lancaster Infirmary

I was referred to this service for a painful condition interfering with my everyday functions (as I guess lots of patients). It took two months to get the appointment, I was sent to the mobile MRI although they know that all of these exams are outsourced, I wasn't asked about that or informed in time; that took another 2 months, my MRI was reported after 1.5 months, an appointment was arranged for me (without any options discussed with me) for which I needed to wait another 1.5 months and when I finally went there, 8 months after having visited my GP, I had to wait for more than an hour to be taken in (they had arranged for the appointment), the surgeon that had originally seen me and with whom my appointment was was absent, and I was called and seen for 2 min to be told that they cannot do anything, I just need to wait. I wasn't offered any options of trearment or support besides the debilitating condition; not physio, none advise on medicacation. Nothing. Why did I have to go in to get news that they could give me on the phone or with one of their stupid letters? Very disappointed with the poor service and the culture towards patients.

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Response from Royal Lancaster Infirmary

Dear Helen, many thanks for taking the time to post your comment. We are sorry that you felt the service at orthopaedics at the RLI was poor and that you were not kept unformed throughout. To allow us to look into this further to see what we can learn from this we would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry this out. Many thanks again.

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