"Right Knee ACL Reconstruction"

About: Barlborough NHS Treatment Centre

From walking through the door all the staff was found to be very friendly and the general atmosphere relaxed and calming. I was a little nervous about the pending procedure but with the staff talking things through and gave the impression they were going out of their way to ensure I was comfortable, I was soon feeling more comfortable about things than I could have hoped for, I can not find any fault towards all the staff and personally very grateful.

The organisation was very professional and efficient. The procedure was completed without any issues. Whilst in transit to another part of the building it was nice to see the consultant who had performed the operation earlier that morning pass me in the corridor, a welcoming smile and took the time to say hello and ask how was things was feeling ... I thought this was a nice touch and typically the extra mile feel to the service.

The food was very nice with a good choice and service efficient.

Every aspect of the experience more than exceeded my expectations and would definitely recommend this treatment centre.

Thank you to everybody who work so hard to make this happen.

Story from NHS Choices

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Response from Barlborough NHS Treatment Centre

Dear Noel,

Thank you so much for your lovely feedback on the NHS Choices website.

Here at Barlborough we constantly strive to provide our patients with the best possible care and comments such as your prove we are achieving our aims.

Please be assured that I will share your feedback with the staff who are always happy to hear that their hard work pays off.

With kind regards,

Mandy J Miller - PA to Steve Booker, Hospital Director and Marco La Malfa, Medical Director

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