"Lincoln A&E"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency

(as the patient),

I know this may seem strange to a lot of people as my bad experience is from 18 months ago but this how long it's been on my mind, and still will be for a long time.

I was taken to A&E via ambulance after a 12 foot fall from a ladder (the paramedics were amazing, one called Rebecca). The nurses were also amazing putting my mind at rest as this was my first trip to hospital and arriving on a spinal board and neck brace. The first doctor that saw me was very good in getting me X-rayed on my back, neck and foot and a C. T scan on my back and neck, (my foot being the most painful and very swollen). I then saw another doctor with the good news that my back & neck were fine but I had a tiny chip in one of the bones in my foot. I was told to go home and just walk on it, it was double in size and very very painful. My husband had to demand some crutches as I couldn't put it down never mind walk on it. The doctor made me feel like a fraud and that I was exaggerating the pain. After 7 days of walking on it still in total agony, I had a call from A&E asking me to come back after them reviewing my X-rays. They decided to put it in a back slab and was given an appointment to come back to fracture clinic a few days later to have a full cast put on. The doctor I saw in clinic 11 was amazing he was very concerned about my foot because of the swelling and he could not feel a pulse. So he got me an urgent C. T scan. I was admitted straight away staying in for 5 days. Then a few weeks later I was in theatre having 2 plates, 4 pins and 2 screws put into my foot.

This has been my first experience going to A&E and I have never felt so disappointed, angry and humiliated. We put our trust in these doctors but they make mistakes too! ! !

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Response from United Lincolnshire Hospitals NHS Trust

Dear Rugrat62,

I am was very sorry to hear about your experience in the Emergency Department and apologise for this. This is not the standard of care we hope to provide.

If you are able to contact PALS (Patient Advice & Liaison Service) here at the hospital (Tel: 01522 707071) to inform them of your name, I will be able to investigate this further and provide you with a full response.

With regards,

Dr Meg Kelly

Consultant A&E, Lincoln County Hospital

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Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust

Dear Rugrat62,

Thank you for taking the time to share your kind words about our crew with us.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew that cared for you that day and share your words with them. You may contact the team via telephone on 0333 012 4216 or email PALS.Office@emas.nhs.uk.

Best wishes,

Rebekah Marong

Communications and Engagement Support Officer

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