"Excellent Response from NHS"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a relative),

My mother in law  was admitted to Ward 21 CCU, via A and E at the at VKH.. She had experienced an MI in December of last year. She called my husband to let him know she was experiencing chest pain. I told her to call 999 but she chose to call GP surgery. I arrived quickly( approx 10 minutes after call) and she was still on phone to receptionist. She was told she was in a queue to speak to a nurse. I saw that, although she was pain free, she was extremely hot and clammy and had experienced tightening of chest, pain radiating up her left arm into her jaw. I immediately called 999 and they arrived within minutes. The Paramedic and Ambulance technician were from Dunfermline depot and were excellent. Very professional, kept her calm and reassured her every step of way. She was then transported to A and E at the VKH and was received into resus.

I was kept informed of her progress, every step of way and was able to report back to rest of family she was being extremely well cared for. Everything was carried out with precision, very fast and efficient and above all compassion. All was explained clearly and concisely to her at every step. It transpired, she has indeed suffered another MI although due to extremely prompt intervention of all team, so far minimal damage. She was transferred to CCU, where her condition is stable at present.

I would just like to convey our heartfelt( no pun) thanks to all staff members SAS Crew, Receptionist at A and E. all the staff who's care she was under during her brief visit to resus and all the team at CCU.

Exemplary care given by all involved. NHS Fife at its very best. Please pass on our gratitude to all concerned.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

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Dear Indebtedrelative

Thank you for taking the time to tell us about your recent experience involving NHS Fife and the Scottish Ambulance Service. It sounds like a frightening experience and I was glad to hear that your mother in law's condition has now stabalised. I was pleased to hear that all staff across the areas you identified acted promptly, efficiently and compassionately. It was also good to hear that your mother in law received clear explanations throughout. What you describe is the level of care we want to provide every patient every time. By sharing your experience, it enables me to share it with staff in the areas you have identified and beyond and in doing so provides a good opportunity to re enforce good practice and encourage the hearts of staff. I will gladly share your post and know that staff will very much appreciate your feedback.

Kind Regards

Louise Ewing

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Response from Lindsay Smith, Communications Officer, Corporate Affairs and Engagement, Scottish Ambulance Service

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Dear Indebtedrelative,

I was very sorry to read that your mother-in-law had fallen unwell and suffered a second MI. It must have been an extremely frightening experience for her and I am pleased to read that following your 999 call, an Ambulance arrived promptly and the attending crew provided your mother-in-law with the vital immediate care she needed before transporting her to hospital.

I would like to be able to pass on your comments to the Ambulance crew who came to assist your mother-in-law as we do appreciate this feedback; to do so I would need some more details to be able to identify them. If you were able to provide me with some further details, I can be contacted on lindsaysmith10@nhs.net

I hope that your mother-in-law is now recovering well and thank you for sharing this story.

Kind regards,


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