"Treatment of injury to my hand"

About: West Cumberland Hospital

Following an injury to my hand (dog bite) I went to the primary care unit in Workington where I was quickly seen and given antibiotics with advice if it did not get better. Following day the infection was spreading and I went to a&e in Whitehaven where over the next few days they treated the infection including arranging to see the consultant at short notice and arranging the community nurses to come to my home 3 times a day to administer intervenes antibiotics.

Through out this treatment all the staff from the doctors and nurses to the a&e receptionist gave me the best care I could have expected making me feel their top priority even though they were very busy. Even when wait for test results staff not involved in my treatment would stop on their way past and ask if I was ok and needed anything.

You hear my negative stories about the NHS but my experience was the best you could hope for. I have nothing but the greatest respect for NHS staff I met and would like to thank them for expert caring professional treatment I received.

Story from NHS Choices

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Response from West Cumberland Hospital

Thank you for getting in touch with us with such a positive review of your recent experience of Accident and Emergency after sustaining a dog bite.

I am very pleased to hear that you found the care and attention to be of such a high standard.

I will pass your comments to the Matron for the area as I am sure she will be delighted to share your feedback with the wider team.

I do hope that you are continuing to improve from your injury.

Best wishes for the future.

Alison S-D

Patient Experience

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