"Incredibly dismissive, impatient, unsympathetic..."

About: Herts & Essex Community Hospital

I visited the haematology department for a blood test last week and was not happy with the service I received at all, I have a needle phobia and the phlebotomist who did my blood test was incredibly rude and not sympathetic at all. Because they were in a hurry to get me out of there they left me with a badly nicked vein which was very painful and has bruised a ridiculous amount- hence the reason I have a needle phobia, thanks to people like them. I think your staff need to be reviewed.

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Response from Herts & Essex Community Hospital

I apologise for the delay in response.

This service is run by Princess Alexandra Hospital NHS Trust, if you wish to contact them, please call the PALS team on 01279 827 211, alternatively you can email PALS on pals@pah.nhs.uk.

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