"Hospital feedback"

About: Queen's Hospital (Romford)

When I first took my baby boy home from queens hospital he was discharged with a rattley chest in September '15. When he was around 11 weeks old he came over very listless one day, he wouldn't drink and I could hear him wheezing over the TV. I took him to a walk in polyclinic where he was diagnosed with bronchitis and we were sent home with an asthma inhaler. Later that night we rushed him into queens hospital where he was taken through to resus, there were around 7/8 doctors and nurses, some standing around googling or on the phone and others running around like headless chickens, which was terrifying for a new mum, I was in hysterics. He was discharged 4 days later, better but still with a rattley chest.. He was admitted back 4 days later, at that time there were no beds left at Queens so we were taken to The Royal London Hospital where he was surveyed closely and thankfully got better and we never needed to return back.

Until, beginning of June '16 I came down with a viral infection and inevitably my son caught it too, he was having difficulty breathing so again I rushed him to queens, the wait for a baby fighting for breath was appalling, we were seen after around half an hour and was told 'he just has a viral infection, it will clear up in 7-10 days'. I could not destress enough about it being bronchitis again, I asked numerous times that they were certain it wasn't and they were 'certain'. Now if I had listened and waiting 7-10 days my son would have been very ill indeed, 3 days later i took him back in this was unacceptable. We were seen a lot quicker as I think they knew. Once again they had no beds and after a 6 hour wait we were transferred into King George's hospital where the care, time and patience really shone, the relief I felt for my sons life was incredible compared to at queens knowing their previous mistakes with the same thing. I'm not entirely blaming staff but they're so understaffed it's a joke and you can clearly see the strain.

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read of your comments regarding your visits to the Emergency Department at Queen’s Hospital, with your son.

If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk. I hope your son is recovering well.

Yours sincerely

Dr Nadeem Moghal

Medical Director

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