"Death of mother but I am thankful for the NHS"

About: Aberdeen Royal Infirmary / Clinical haematology

(as the patient),

My mum was admitted with a severe onset of illness associated with her advancing cancer. I spent a brief time in the waiting room because understandably to me the staff need time to help treat patients without constant pressure. I got to sit with mum at the earliest opportunity in her room next to the staff base. I felt sickened by the way I heard some patients and relatives speak to staff. In my opinion it’s clearly a busy place and I'm no doctor but most of the people I saw looked like all they required was a cup of tea and their own bed. I think people need to stop expecting miracles from our NHS, we get a fab service for what we pay for. I did not come to write a story about a tragic superbug. My mum was ill, she died. I am thankful, I’m not of the opinion there were poor standards or poor nurses. I think some people unnecessarily direct their aggression towards the NHS. One ward my mum was in had 45 or so beds and a bad shortage of nurses that night. So I helped ease the pressure and tended to her needs that night because the nurses were so bloody busy and I felt like it was my duty to help my family member. Sorry to rant but I hoped to find a site with other thank you messages to the NHS. Instead I find the other concerned comment about Aberdeen.

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Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

I can see you shared your experience on Patient Opinion some time ago. I am sorry to hear of your mother's death. However, I am pleased to hear she was treated with dignity and respect. We have only recently started working with Patient Opinion so please accept our apologies in not getting back to you at the time. If you have any further feedback about the experience you desciribed please get in touch.

We are keen to listen to stories of patients and carers and, going forward, we plan to respond quickly to all stories we are alerted to from now on.

Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful