"This service isn't working! Nobody answers the..."
Posted by Godfrey Birtill
I can only think there are not enough staff or Gateway is blocked up!
Either way this system isn't working and needs reinventing to a system that works.
This is my second attempt to phone. (last time waited over half an hour with no answer.
I'm currently waiting over a similar timescale. Just hearing this...'Thank you for calling Gateway, we are on our way to help' But I can only think there's nobody there!