"Crisis team in crisis?"

About: Berkshire Healthcare NHS Foundation Trust

Having been under the "care" of the CMHTT and CRISIS due too my depression & suicidal thoughts. I've seen different ppl virtually every time, I've had to spend each appointment telling the same stuff from the start so it's been like the 1st appointment repeated several times.

When I've called them it's been " telephone tennis " back and forth to different members and not put through to someone to help. Today I've just been referred back to my GP. When I actually feel worse and just as if not more suicidal than I did before I started seeing them.

They seem to be not trained to deal with things when you call them

No continuity in care, lack of helpful action (there's some helpful stuff) Telling someone you'll be fine over & over isn't going to work.

Being told "we'll call you to check in" and then not being called when they know how low the person is feeling does the opposite of what they're trying to achieve.

Don't get me wrong I appreciate that they're trying to help but in practice, in my experience it doesn't help and in fact makes me even more frustrated with the system that doesn't only not help, but makes me feel worse and more vulnerable.

If It's failing me & from the other reviews failing others something should be done to address the shortcomings.

Feel lucky if you never need the CMHTT, feel even luckier if you don't need it in West Berks

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Response from Berkshire Healthcare NHS Foundation Trust


Thank you for your posting and valuable feedback. I'm sorry that you have experienced inconsistencies in your care and that you found it unhelpful. I have contacted our Crisis Resolution Home Treatment Team West Berkshire Hub Manager. We are not sure if your concerns relate to the Crisis Resolution Home Treatment Team or the Community Mental Health Team but there has been changes in this area. Can you contact me so that we can discuss this further and establish the facts? We can then provide you with a full response. The CRHTT West Hub Manager would be happy to meet with you also.

Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our Website www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail:trevor.lyalle@berkshire.nhs.uk