"Excellent nursing care appalling food"

About: Royal Stoke University Hospital

We cannot fault the professionalism, speed, care, treatment and cure of the cancer service in anyway st all. From a pre screening test, my Dad was diagnosed with bowel cancer and the exceptional fast track appointment system has resulted in his cancer being removed totally with no need for evasive surgery, cholostomy bag or chemo therapy xxx thank you to his consultant and all of the amazing support staff pre and post op.

On a totally negative point, the catering facilities and food provided for the patients is appalling. A tasty and nutritious diet is a critical part of aiding a speedy and full recovery. We therefore fail to see how prepackaged, tasteless and uninspiring luke warm food sent from Wales, is deemed as acceptable by those who came up with this ridiculous strategy. Unable to warm food up brought from home, leaves patients with no alternative choice but to practically starve, as the thought of eating literally makes poorly patients physically sick.

We appreciate that the hospital is vast, but maybe some of the money spent on the car parking fees could be put to better use on patients food.

We plead that this be addressed, as we are convinced that my dads post op recovery and mental state of mind having to stay in longer than planned is because he has practically starved and now battling with eating anything.

As I type this, my dad is regretfully back on a drip rather than being home to recover,

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University Hospitals of North Midlands NHS Trust

Dear Anonymous

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands NHS Trust.

We strive to provide the very best standards of care and we would like to investigate the issues you have raised. We would be very grateful if you could provide some additional information about your experience by contacting our PALS (Patient Advice and Liaison Service) on 01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.
Thank you and best wishes.

Rachel Harrop