"follow up"

About: Airedale General Hospital

7 weeks since I had biopsies taken and despite 2 phone calls I still haven't had a letter with the results or a follow up appointment. I trust no news is good news but the hospital says you will hear within 4 weeks. What has gone wrong here?

Does the hospital need better clerical support as the only letter I did receive took 4 weeks from dictation to receipt by me the patient - I had an outpatient appointment before I knew I'd been referred!!

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Response from Airedale General Hospital

We would like the opportunity to assist you in obtaining your results and also to learn from your experience. We would encourage you to contact our Patient Advice and Liaison Service (PALS) on 01535 294019 to discuss your concerns further. 1st August 2016

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