"my mam was admitted to eau this ..."

About: University Hospital Of North Tees

(as a relative),

What I liked

my mam was admitted to eau this weekend, the doctor, nursing staff were outstanding despite being busy, nothing was too much trouble and when my mams condition worsened the speed of care and transfer to ccu was amazing. I was totally involved I am my mams carer and my concerns where listened to with the utmost patience and understanding thank you. Mam remains in ccu but god willing and a pacemaker she will soon be back on her feet.

What could be improved

only the food, it was terrible, despite the staffs attempt to make it look nice it was cold tasteless and horrible.

Having said that I am more than happy to bring in food and have noticed a lot of people do as well.

Story from NHS Choices

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Response from University Hospital Of North Tees

Dear jw

Thank you for your very positive comments about your mam’s care in the emergency assessment unit and the coronary care unit at the University Hospital of North Tees. We hope she is feeling better. We’re sorry to hear you are disappointed about the food. We try very hard to continually improve the food we serve and we will certainly take your comments on board. We appreciated this must be a very difficult time for you and your family. Thank you for taking the time to leave a comment on NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful