"Quickly seen, however....."

About: Royal Bolton Hospital

My optician referred me to the eye unit and I was seen extremely quickly. Thank you to all the staff who carried out all initial scans, photography and blood tests. They were without exception very kind, professional and caring.

I then returned to see the consultant for the results and spent an hour and a half waiting to see them. The consultant then carried out a rushed examination, gave me no time to ask questions and was quite abrupt.

As a human being they must surely realise that I had spent an anxious week wondering what the diagnosis could be.

Very disappointed in this lacking person centred approach.

Story from NHS Choices

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Response from Royal Bolton Hospital

Hello, whilst we are pleased to hear that you were satisfied with the care from most of the staff, we are sorry that you were disappointed with the wait you had and the attitude of the consultant. Your comments have been passed on to senior staff for their attention.

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