"Condescending attitude, lack of empathy and no..."

About: University Hospital Of North Durham

Ward 9 - some amazing nurses and healthcare assistants . However the scores completely changed once the doctor spent time assessing me . I'm now leaving the ward in exactly the same condition I came into but now feeling more upset due to the treatment of this person. Their attitude was condescending , didn't want to listen to anything I had to say . Didn't examine me at all but has made their mind up by reading my notes . I'm not sure if they have me down for some reason as a time waster but that's definitely the attitude they gave me . Hospital is the last place on earth id choose to be . I didn't ask to come here my doctor admitted me . Was also told information is been given in the past my other surgeons was incorrect. I'm absolutely appalled by the treatment which is a shame as I unfortunately have spent time in this ward previously due to a miscarriage and the consultant there was everything the one today was not . And just to be completely clear I'm still in just as much pain as what I was when I was referred yesterday.

Disgusted .

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital and in particular Ward 9.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron to share with staff on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful