"Above and beyond my expectations"

About: Heartlands Hospital

After having my status upped to high risk at 37 weeks after a low risk pregnancy and being booked into Solihull midwifery led birth unit, I was more than anxious about having to give birth at Heartlands on the delivery suite. I had always wanted a natural birth with minimal inventions and felt this was something that could be achieved in a Midwifery led unit but not on a consultant led department- well how very wrong I was and how unbelievably lucky we were to be on delivery suite for the birth of my son.

The midwife and consultants were fantastic throughout the birth of my son and followed every request and I experienced a completely natural birth. Unfortunately my son was born with a severe chest infection and taken straight to the neonatal unit. I cannot praise the staff highly enough for the superb care they gave him, nursing him back to health. In the days after the birth I spent time on several of the wards and I cannot recommend this hospital enough. I would compare the care my son and I received to that of a private healthcare establishment- the NHS really does deserve far more praise than it receives, it is a fantastic service, a service that saved my son and for that I will be eternally grateful.

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Emma Round

Firstly, may I congratulate you on the safe arrival of your baby boy! I am thrilled to read your feedback about your time at Heartlands Hospital's Maternity Unit. I'm sure it must have been a scary time for all your plans for a natural birth at Solihull's midwife-led unit were changed at such a late stage of your pregnancy.

It must also have been very worrying that your son was poorly and required a stay in our fantastic neonatal unit until he was well enough to be allowed home, I'm sure that was a joyous moment after so much worry.

I will be thrilled to ensure that your comments are highlighted to our Lead Midwife for Patient Experience who will be delighted to share your feedback with the Delivery Suite and Neonatal Team who work very hard to look after our new mommies and little babies!

I hope this is acceptable and once again thank you so much for taking the time out to provide your feedback, I'm sure your days are very busy with a new baby! It is most appreciated. Patient feedback is extremely important to us.

My very best wishes to you and your family.

Kind regards

Marie Helebert

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