"Experience in A+E, ICU and General - 30 May -..."

About: Royal Surrey County Hospital

My husband entered A+E by ambulance, I followed by car. En route, a doctor called me to discuss what I had sent with him re his current med, ie med for Nephrotic Syndrome and Waldenstrom's... On arrival I witnessed a hive of activity and discussions. Shortly, thereafter I was advised to depart because he needed to be strapped down and 'knocked-out'. The doctors gave me the impression they had all in hand. Thanks to the team who assured me they would do their best. The doctors all introduced themselves and their various disciplines, what a team of experts.

The following day I found him in ICU with Meningitis. Again, a terrific team appeared to be attending to him. Several days later he was in ICU General. Again, the treatment was terrific.

A while later he was in General, Millbridge Ward. Service reasonable, some staff so pleasantly cheerful, daily routine doctors only had time to deal with a max 10 minute patient/doc discussion, bathroom quickly turned unhygienic due to the mess left by patients, although I think the bathroom could do with an upgrade. Fortunately my husband was permitted to use the disabled bathroom late at night which he really appreciated.

I do however have one issue to raise, my husband had a catheter for a few days. He is not circumcised and when the catheter was removed, he found his foreskin very difficult to retract and clean. Could this be a case of the staff not willing to pull back the foreskin during their bathing routine? Well, it is better now. Given the majority of men today are circumcised, maybe staff could be told that those not, still need to have their private parts.

Many thanks for the good treatment offered by RSH, my husband is recovering slowly, as expected.

Story from NHS Choices

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Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback, which is always gratefully received. I am pleased to read that you felt your husband was well looked after both in A&E and ICU. I note your comments concerning the bathroom and the issues with you husband's catheter. Please be assured that your message has been shared with the relevant personnel and I know that they will take your points on board. We take all concerns extemely seriously and if you would like us to investigate your husband's care further please email rsc-tr.communications@nhs.net.

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