"nothing at all i was very upset ..."

About: Hull Royal Infirmary

(as the patient),

What I liked

nothing at all i was very upset on the way i was treateded

What could be improved

nurse care and communication and patient care i was left to see to my self before and after my opparation i got took in on the 14th feb with my appendix as i was in a lot ov pain i was left in a@e for 3hrs till i got to see someone then they moved me up to ward 60 never again they got me settled in a bed and i was in a lot of pain the docter come along and said thay would not opporate that evening i would have to wait till morning so i was left in bed given mophine to keep me going till morning in the morning the docter come around and said i would have to wait till the monday afternnoon of the 15th feb during this time i saw other patiants been left after there opps an elderly woman left with a leaking bag pulling her drips out and the nurse in charge had been told but never saw to the lady to late on in the evening . i went for my opp at 1.30pm monday afternoon once back on the ward i was left to it the only time the nurse come in was at medication time i was on a ward with 3 other ladys the care was bad and on the night the lights were left on banging about everwhere docters coming in at 1am in the morning to talk to a young lady and very rude i saw the docter 2 times tuesday morning i never saw the docter no one checked me over i was till in pain i had a rash and i was very warm the nurses found it a joke to do obbs when doing blood pressure the machines were not working right so they kept trying with the other ladys in the same ward it was not good then at 1pm tuesday afternoon they asked me if i could get dressed the docter had said it was okay for me to go home i was running a temp and had a bad rash and thay sent me down to the day unit were you wait to get picked up i had to wait down there for 3hrs for my medication to take home i said to the cares in the day room that i did not feel to good i had a rash that was very warm on my arms thay called ward 60 and thay said i would be fine it was very bad i do not wish to be treated this way

Story from NHS Choices

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Response from

Thank you for placing your posting on the NHS Choices website. We are concerned to learn of your experience and would like to encourage you to contact the hospital’s Patient Advice and Liaison Service to discuss the matter in more detail. They may be contacted either in person at the hospital, by telephone on (01482) 623065 or by email NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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