"Outpatients - eye hospital"

About: Hull Royal Infirmary

Been highly satisfied by previous treatment for cataracts. Referred this time 3 months previously by letter from optician. When called in for initial check, eye drops, couldn't get name right. Waited approx a further hour to be seen by doctor and greeted by a question as to why I was there. Examination was done in silence, apart from directions to look, with no comment other than to state a referral would be made to the cornea clinic with no description of the problem or possible prognosis and no invitation to ask questions.

Does this mean another 3 months to wait?

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Eye Hospital.

We will ensure your comments are shared with the Ophthalmology Department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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