"A scary visit to A&E was transformed by kindness."
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
Posted by H********l
Last week I was admitted to A&E twice for heart problems and on the second visit I was worse and
I had to go into resuss. On both occasions the staff that dealt with me could not be faulted. Both male and female nurses alike were kind and caring and did their best to reassure a very frightened patient, me! The doctors that attended to me were first rate, also kind and caring and very very friendly and human. Everyone was professional but there was also humour and genuine caring that you cannot teach anyone to have. I have to go back for more tests but my experience last week has made that a much less scary event to come.
It wasn't just with me I saw very elderly patients receive the same wonderful kindness and caring. Bournemouth General Hospital has more than upped its game in general but their staff at least the ones I met were a credit to the hospital. Thank you all the the person who wheeled me to Xray, the radiologist, the young person who brought me tea and a lovely smile, the triage nurse, a lovely man person, and other nurses who smiled and helped me in so many ways. They also helped my husband who had early dementia, cope with the situation which meant the world to both him and me. I will mention that a person on the desk in the A&E dept. on the Saturday morning should learn a thing or two from these lovely people, they were sadly the only let down!