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Treated Appallingly

Story from nhs.uk

"Treated Appallingly"

Admitted via UHND for recuperation. Dr was ok but certain nurses and HCAs treated me terribly. I came here to help me get better, not to be shouted at and told I was useless. Finally discharged without vital medication and within 2 days was readmitted to hospital as an emergency.

Have heard from a previous patient that they were treated the same. Appears to be a certain ward and certain staff members

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Responses

Response from Sedgefield Community Hospital 7 years ago
Sedgefield Community Hospital

Submitted on 07/11/2016 at 10:58
Published on nhs.uk on 08/11/2016 at 01:30

Thank you for providing feedback on your recent experience of Sedgefield Community Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and your comments have been sent to the Matron on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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