"Dont go to A and E here"

About: New Cross Hospital

Had problems with my asthma and was bought in via ambulance, was shown into the waiting room where i sat for over 3 hours before being seen!! The waiting area was freezing cold and litter was scattered over chairs and the floor! When i was eventually seen, the doctor was very patronising, they asked what the problem was so i told them i had had a flare up of my asthma and had 'felt like i couldnt breathe so i called 111' to which they replied, if you can talk you can breath!' How rude,i am well aware I could still talk but as i have suffered from asthma for 32 years and experienced asthma attacks before i didnt want to reach the point where i couldnt speak before deciding that was a good moment to pick up the phone! I was made to feel like i was wasting their time even though i never come to A and E unless i feel i really need to, not to mention the fact that the paramedics bought me in after 111 had advised me to ring an ambulance!

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your recent patient experience in our Emergency department. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement