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reception

Story from nhs.uk

"reception"

About: Hull Royal Infirmary

Trying to get through to reception via telephone is useless.

I have just held on for 25 minutes, listening to a recorded message saying "you will be answered soon, etc".

I understand now why some people do not turn up for appointments - they have probably tried telephoning and had to give up - like I did !!!

and, yet, when I am at the Clinic, there are a number of people in reception chatting/laughing.

Can someone please answer the phone !

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Responses

Response from Hull Royal Infirmary 7 years ago
Hull Royal Infirmary

Submitted on 22/06/2016 at 19:09
Published on nhs.uk on 24/06/2016 at 02:30

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience trying to contact outpatients in for dermatology.

We will ensure your comments are shared with the Dermatology department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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