"I would like to acknowledge the ..."

About: Selly Oak Hospital (Acute)

(as a relative),

What I liked

I would like to acknowledge the dedication/ commitment and nursing professionalism to all staff on ward B3. Our farther spent 7 weeks as an in patient on B3 and he received nothing but the best nursing care. His care plans and treatment was adjusted as his needs / requirements changed ensuring he received the best possible care available under an extremely complicated illness with additional contributory factors which only added to a general decline in his health and well being. The staff are totally committed to providing respect / dignity and skill mix at all times. The communication and liaison with my family over the best treatment and possible care packages available was extremely sensitive and professional at all times. Nothing was inconvenient, and we could not have wished for better treatment or care for our father. All the nursing staff on this ward should be highly commended and I feel that they are a credit to your hospital. Thank you.

What could be improved

I think staffing should be looked at to ensure ward staff are not overworked.

Anything else?

I I would also like to extend our heart warmed thanks to consultants and medical team, who always made time to discuss and liaise with us. I would like to acknowledge the student nurses who were extremely caring and spent time ensuring our father was never alone. The students behavior and professional conduct was also a credit to there mentors.

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Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you and your father have had such a positive experience on Ward B3. The managers of this ward have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients and their families. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure their experience under our care has been positive.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 9.30am – 4.30pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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