"Accident on holiday"

About: West Mendip Community Hospital

I was visiting Wookey Hole with my family when I slipped on some stairs while playing with my grand daughter hurting my foot and unable to weight bear at all.

My husband and I attended Minor Injuries the morning after it happened. We were very impressed with the speed my computerised records were 'retrieved ' from my surgery in Bromsgrove, Worcs and with the friendliness of the staff. There was also a calm atmosphere in the waiting area.

After initial examination I had several X-rays which showed (thankfully) that nothing was broken but the nurse said I had a severe sprain and ligament damage. I was supplied with a walking boot and crutches and shown how to use them as well as being offered pain relief. Total waiting time/ treatment just 2 hours which was brilliant.

We were also impressed that there was no charge for parking as our local A and E is very expensive!

Thank you for your kindness and excellent care.

Story from NHS Choices

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Response from West Mendip Community Hospital

Dear Sue

thank you so much for taking the time to share your positive experience of our MIU at West Mendip Community Hospital. We are always delighted to receive such good feedback from patients using our services, and I know that the whole team will be pleased to hear that they are doing so well, and that a difficult time for you was made more bearable by staff. I will be sure to pass on your thanks to the lead nurse who will cascade to her team.

I hope that you are well on the way to making a full recovery.

With kind regards

Patient Advice and Liaison Service, PALS.

Tel: 01278 432022

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