"Poor care"

About: Southend Hospital

My wife had to attend MB1 today for a blood test and liver scan after the staff were so concerned about high bile salt levels in her blood. There was talk of starting her on medication and even inducing her early, as the levels could get to dangerous levels. After waiting 5 hours to see the doctor, they said everything was fine. They said a liver scan was not really needed, but after remembering the protocols in the UK, said my wife would get an appointment in the post. They said she should never have come in today at all. We have been left extremely angry, upset, and confused. Where do they get these weekend staff from?

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Response from Southend Hospital

Dear Sir,

Thank you for your post and we are sorry to hear of your concerns.

Unfortunately without personal identifiable information we are unable to look into specific issues from information on this site.

Please contact our pals team - pals@southend.nhs.uk who can direct your query to the correct department for them to escalate the issues and look into this in more detail and correspond with you direct.

Many Thanks

Patient Involvement Team

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