"Kept in dark, doctor never listened"

About: The Great Western Hospital

Still in the dark no proper answer still unsure doctor would not listen more interested in listening to them self. I explained one of my problems, they say it's common side effect of the medication, but I explained I had problem 2 years before medication, their explanation was side affect of medication. How can this be when I was not on the medication, unbelievable they would not listen waste of time still in dark and don't know if I have to keep taken meds of not, they never said. It was as if they wanted to finish early and get the last patients gone. Unbelievable

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Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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