"unfortunately my experience with ..."

About: Broomfield Hospital

(as the patient),

What could be improved

unfortunately my experience with my baby was poor. My son was assessed by an seemingly in experienced pedeatric triage nurse who couldn't work out a medicine dosage at one stage! A young baby was then made for four hours screaming in pain. This was extremely distressing. The reception staff were unhelpful when i asked about waiting times. I understand of course that majors are a priority but my baby was completely ignored! Having experience of working in the NHS i am disappointed with the service on all levels, and this is not just coming from a worried parent! I do not normally leave feedback but it was the most dreadful experience. Please review your priorities. I was also told that my son could not be administered medicine because the pharmacy was shut and they would have to get some one out of bed!!!!! As a state of the art hospital why is there not a 24 hour pharmacy? so that left me having to get a perscription in the morning at this was only made as an external script after i had complained!! i was going to have to come back again the next morning specifically to pick up the medicine and pay to park again with a young baby!!! Absolutely dreadful!! to top it all i had to sit in area with blood on the floor for an hour and a half!!

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