About: York Hospital / General surgery

(as the patient),

Hand cut with circular saw the A&E staff were wonderful very skilful and supportive

I was in theatre for 2 hrs. the operation was successful, however that's when the wheels came off.

The surgeon tried to discharge me but could not as I was not officially admitted

It took 3hrs to get me admitted & discharged. All this time the surgeon was tied up with what I felt was a pile of pointless beurocracy.

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Response from York Hospital

Thank you for taking the time to contact us.

I am happy to hear that the staff in our Emergency Department at York Hospital were very skilful and supportive and that your surgery was successful. I am sorry to hear of the difficulties you encountered with your admission and discharge during this time.

If you would like discuss this with us further please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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