"I was referred to the Hospital ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

I was referred to the Hospital by my optician - what a pleasant experince it has been. I arrived at A&E and was sent straight over to the eye dept where I was seen within a few minutes - the Nurse was friendly and put me at my ease. I then had a follow up call to book an appointment - I rang on Friday and was given the following Monday evening. Once again I was seen early by friendly and helpful staff. Brilliant!

What could be improved

Nothing more could have been done to help me

Story from NHS Choices

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Response from Princess Alexandra Hospital

Thank you for your comments regarding our Eye Department, we are delighted that you were pleased with the service and will inform the staff of your ratings.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful