"Dermatology Outpatients"

About: Pilgrim Hospital / Dermatology

(as the patient),

As a disabled patient I requested assistance as I had begun being sick. I was helped immediately and a Nurse from the Dermatology Dept took my Appointment Letter then returned for me saying she was taking me directly to see the Consultant. This was done with care and respect and there was minimal waiting time. The Consultant diagnosed a BCC very quickly and offered me two treatment options, Radiotherapy or Surgery; I chose the latter. Then I was told that due to the site of this Skin Cancer I would also need a Skin Graft. I then signed a Consent Form and after a short wait, was taken through to the treatment Room for a Biopsy. Having been seen within two weeks of GP Referral, I was shocked to learn that I would have to wait 3wks for the Lab Report.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Gartref

Thank You for taking the time to post feedback about your experience on the patient opinion website.

It is reassuring to know that you received prompt and efficient assistance when you began to feel unwell whilst waiting for your dermatology appointment. Our staff are committed to treating our patients with care and respect, and I will be delighted to share your comments with them.

I apologise that you have to wait 3 weeks for the lab report. Unfortunately this is the length of time it takes for the analysis to take place, and for the Consultant to review the result. If you would like to discuss this in any more detail, please feel free to contact me 01205 446454.

With Best Wishes

Beverley Duncan

Outpatients Sister.

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