"Long wait in A&E"

About: Sheffield Children's Hospital / Accident and emergency

(as a parent/guardian),

We were sent to sheffield childrens by the Doctor who saw my 5yr old daughter. She was in a lot of distress, vomitting, temp, headache, and not keeping fluid down. She was dehydrated. The doctor fast tracked us onto a ward, stating we would not have to go through the abysmal A&E system. Upon arrival at A&E just before 10pm we were told we would have to be seen by triage, her temp was still up, she was drousy and dehydrated. We were given a drink to give her and a record sheet. The record sheet was full, she was getting worse but no assistance was offered. We sat in A&E until 1. 30 am where a porter commented on how long we had been sat there. I said we are about to go and he said give me two minutes and I will have a word. We were the last sat in A&E three and a half hours later.

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Response from Sheffield Children's Hospital

Thank you for taking the time to tell us about your experience at Sheffield Children's.

We are sorry to hear that you weren't happy with your experience in the A&E department and we would like to apologise for your long wait.

Please would you get in touch so that we can discuss the specific details of your visit to make sure that we learn where improvements can be made. You can email communications@sch.nhs.uk or call 0114 271 7791.

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