"Disabled out-patient provisioning"

About: Grantham & District Hospital / Older people's healthcare Pilgrim Hospital / Older people's healthcare Pilgrim Hospital / Rehabilitation

(as the patient),

Unfortunately I am an elderly, disabled patient who uses out-patient facilities at several sites in the Lincolnshire (ULHT) area. At some sites, particularly Boston Pilgrim, I find facilities to be poorly designed for wheelchair users with no provision of wheelchair spaces in the waiting areas and badly designed access to consulting rooms necessitating furniture moving or even removing.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Golden John

United Lincolnshire Hospitals NHS Trust is committed to improving facilities for all service users.

We are working on plans to upgrade some of the areas in our outpatient areas to fully met our obligations under relevant legislation.

We do work with the Boston Disability Forum who will have agreed to work with us on any plans to improve our facilities.

If as a disabled patient you have any suggestion that may help up improve access then please forward them to us for consideration. Please send them to Sharon Kidd, Patient Experience Manager at patient.experience@ulh.nhs.uk


Clive Marriott, Facilities Manager, Pilgrim Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Golden John (the patient)

Sadly, as was not unexpected, the response is along the usual PR lines that I have come to expect from public bodies from the government downward. I think there is no attempt to actually respond to or address the detail of the comment made by me, only addressing the issue raised with vague general assurances and platitudes.