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Care Opinion

Caring, thoughtful and professional

Posted By lettuce

"Caring, thoughtful and professional"

About: Forth Valley Royal Hospital / Ambulatory Care

(as a parent/guardian),

My daughter had a small procedure done at Larbert hospital on the ambulatory ward. From start to finish we looked after really well, the receptionist was polite and helpful, the nurse was friendly and kind and the doctor did a great job of putting myself and daughter at ease. They explained the procedure, what the strategy was going to be and throughout were thoroughly caring, thoughtful and professional in every way.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 7 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 07/07/2016 at 12:26
Published on Care Opinion at 12:30

picture of Pauline Donnelly

Dear Lettuce

Thank you so much for getting in touch and leaving such lovely feedback. I am so pleased that you and your daughters experience was such a positive one.

I have shared your feedback with the staff, who really appreciated your kind words, they would like to pass on their thanks, its lovely for the staff to hear the impact they have on patients and their families.

I hope your daughter is recovering well from her procedure, and wish you both the very best.

Kindest regards

Pauline Marland

Person Centred Patient Experience Coordinator

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