"unpleasant experience"

About: Highbury Hospital

(as the patient),

I was admitted as as a voluntary patient and was discharged 2 months or so later. You state "The service focuses on assessment of need, treatment, and recovery and places the service user at the centre of care planning. " After my experience I can safely say that nothing could be further from my experience. I felt that decisions made about my treatment and care were completely out of my hands. The weekly ward review were an unpleasant experience; I felt like the psychiatrist had made his mind up about what was going to happen before my family/friends/advocate & I entered the room and all we were given the opportunity to do ultimately was agree. I think the senior doctors on that ward should take a step back and consider how intimidating & over formal those ward reviews are for some patients: being sat in a room with sometimes up to 10 or so staff & students all just focusing on you is very daunting.

As for some of the staffs, probably due to staffing levels, they acted mostly as prison wardens. Some were very good, some ok, but one particular member of staff I felt was nothing short of a bully. I never understood what Highbury Live was all about apart from leaflets and posters promoting itself everywhere around the place. They had no contact with me while I was there. Also even as a voluntary patient you could not leave the ward for days at first and some days I couldn't even get any fresh air, it really did feel like being in prison. I used to be threatened with being sectioned if we returned from time off the ward more than a few minutes late, this looking back was disgraceful.

I think someone from the CQC needs to go on to that ward and speak with patients and unless things have drastically changed since I was there, I think they'll hear the same things.

To end on a positive, it was the OTs and in particular the peer support workers who really made an effort to make things a bit more bearable. Unfortunately, more often than not many of the planned activities were cancelled probably due to lack of staff?

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Response from Jo Horsley, Adult Mental Health Service Manager - Acute services, Nottinghamshire Healthcare NHS Trust We are preparing to make a change

Thank you for taking the time to post about your experiences of being at Highbury Hospital. As you can imagine I was very concerned after reading your post and I’d welcome the opportunity to meet up or talk on the telephone to discuss your experiences in more detail. We are working closely with the involvement team to review the way we do ward reviews, and your feedback is extremely useful to this project. We have been consulting with patients, carers and staff regarding their experiences of ward reviews and identified key recommendations to take forward. We are hoping to pilot new ways of doing ward reviews on some wards, please let me know if you would like to be involved in this project. I’m pleased that you found the OT department and the peer support workers helpful and will certainly feed back to them but I’d like to understand more about your experiences on the ward so that I can ensure any improvements identified are put in place.

Please don’t hesitate to contact me via telephone or email below to discuss further.

Kind Regards


Jo Horsley

Acute Operational Manager, County South and City

Highbury Hospital

Highbury Road

Nottingham NG6 9DR

Telephone: 0115 8542254

Direct dial: 14105


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Response from Suzanne Foulk, Live Implementation and Carer Strategy Lead for Local Services, Nottinghamshire Healthcare NHS Trust

I am sorry to hear that you did not feel that you understood about the Live Project and Highbury Live. The information that we provide is intended to explain what we do and we must have missed you when we came onto your ward. I have fedback your comments to the staff who work in the Live Team and I am also very happy to meet with you to talk further if you would like or contact me on the number below if you would prefer.

Kindest regards,

Suzanne Foulk

Local Service Live Implementation and Carer Strategy Lead

Highbury Hospital

0155 8542262

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by pethead65 (the patient)

Well we were all aware when the OTs and the peer support workers visited the ward for coffee rounds and asked us about activities we'd be interested in doing. Maybe it would be more effective if you worked more closely with them? I don't ever remember anyone from your project visiting the ward and I was there for 2 months.