"Disappointing treatment/happy ending"

About: Medway Maritime Hospital / X-ray and Scans

(as the patient),

I went to my local gp regarding head twitching and stutter my GP called Lister ward and was told to send me straight away I was taken by ambulance. But because we got there 5 minutes after 6pm was told I could no longer be seen as was late and that the staff wanted to go home on time. So was sent to a&e. Whilst in a&e I was treated so well I can not fault the a&e department. Just wish people would communicate better.

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Response from Medway Maritime Hospital

We are sorry that the care you received was not entirely of the quality that you would expect.

We would like to look into your concerns in more detail but will require some more information from you first. Please can you contact our PALS Team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful