"The whole team were fantastic"

About: Royal Albert Edward Infirmary

(as the patient),

I had to have blood tests done regarding a possible infection. I have terminal prostate cancer and had recently started chemo at Christies. I visited the Ambulatory Assessment Area of Wigan Infirmary recently. The staff were brilliant. Friendly, concerned, courteous and professional.

In particular a JDA called Janet. She was very professional and friendly. She explained what she was doing and put my mind at ease. I want her to know how appreciative I am of her superb care.

Another lady called Tara made me a well needed cup of tea and she too was lovely. The whole team were fantastic and a credit to the hospital.

Please thank them for me.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting, it will be a pleasure to share this with the staff on the AAA and in particular to the 2 members of staff you have mentioned. I have passed the link to the Head of Nursing for Unscheduled Care who will ensure that the AAA team, Janet and Tara are made aware of your comments.

Kind regards

  • Kevvin thinks this response is helpful
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Update posted by Kevvin (the patient)

Thank you Susan, much appreciated.