"Jeanie gave me encouragement and confidence"

About: Annan Hospital

(as the patient),

Suffering from anxiety for a number of months my G. P. suggested I was put in contact with The Community Mental Health Nursing Team at Annan. I was advised someone would visit me at my home on a regular basis and I was fortunate to be assigned to Jeanie.

From the first visit she talked to me and kept reassuring me that I would get better. The fact that these visits were made to my home also gave me great comfort. She told me I could phone her at the Centre anytime and she would call me back. It gave me a feeling of not being alone and I had someone there for me if needed.

I am so grateful in the way she answered all my questions and her explanations regarding my feelings.

The help and caring nature of Jeanie has certainly helped in my recovery. I will never be able to thank her enough for all the visits she has made and always giving 110 percent of her time and patience.

It has been a struggle handling this illness but I feel I am almost back to my "old self". The attention I received from Jeanie on her visits gave me encouragement and confidence to fight this illness.

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Response from Linda McKechnie, Lead Nurse and Professional Manager, Community Mental Health Services, Mental Health, Learning Disabilities, Psychology and Specialist Drug and Alcohol Directorate, NHS Dumfries and Galloway

picture of Linda McKechnie

Dear JJ321,

Thank you very much for taking the time to provide this feedback. It is nice to hear how much you appreciated the input you had from Jeanie. I will make sure that she recieves your compliments and I will also pass this on to her line manager.

I have recently had the personal pleasure of spending time shadowing Jeanie in her role as Community Mental Health Nurse and was also impressed by her professionalism, compassion and caring attitude. These are the attributes that we strive for in all our nurses, and it is wonderful to hear your personal experience of this.

I wish you well in your continued recovery.

Thank you

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