"Not getting dental treatment because consultants can't agree"

About: Glasgow Dental Hospital and School / Dental Royal Alexandra Hospital / Oral Surgery & Medicine

(as the patient),

This is complaint is about a stand off between my RAH hospital dentist and my dental Hospital dentist.

The dental Hospital Glasgow phoned me, to say that the dental Hospital and their con­sult­ant don't want to see me ­at ­all. They said this is because they had sent a letter in August 2014 to my consultant from the RAH­­ telling them to do root treatments first before my Glasgow consultant wants to see me again ­or treat me. They want only to monitor the cyst over time.

I told my RAH consultant about the root treatments, but they are refusing to do them because they don't agree with the Glasgow consultant that that is the right ­approach. The RAH consultant thinks the cyst needs to be removed surgically.

So I do not get treatment for the cyst in my jaw from either of the hospitals. I ­am stuck in the middle of it. The cyst has been left untreated for two years now ­and started to grow.

Is the NHS accountable for me losing more teeth as a result of this?

The RAH consultant never contacted the dental hospital about their refusal to treat me as the ­dental Hospital instructed.

The dental hospital consultant keeps cancelling the appointments I have, ­and keeps rescheduling appointments. This means the cyst has not been monitored either.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Jacki Smart, General Manager, Clyde Sector, NHS Greater Glasgow and Clyde

picture of Jacki Smart

Hi there

Thanks a lot for sharing your feedback and please accept my apologies for the difficulties experienced and the upset it is causing you. Definitely not what we would want for you. In order to allow us to explore the detail and progress the concerns to make sure it gets sorted for you, please would you share your details with complaints@ggc.scot.nhs.uk?

The Oral health Team in NHS Greater Glasgow and Clyde will pick up from there and I'm sure will be able to offer progress and reassurance.

Take Care


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful