"God help all the patients!"

I am shocked, saddened & disgusted in the care ( or lack of it ) given to patients in this hospital. My loved one spent 2 weeks here & as I visited daily, I got to see quite alot of the staff. Sadly they showed no care or compassion. They were angry / unfriendly & totally unapproachable. I witnessed a patient being told off for pressing their alarm for assistance & being told in a nasty tone that they would just have to wait until someone could help. They then walked away, shaking their head, arms raised up & moaning to another staff member about the patient. I witnessed a patient being told off because a strip of tape came away from their face, when they turned their head. I also heard 2 staff members discussing their personal lives whilst curtains were drawn & they were supposed to be assisting a patient. Who employs these people & who on earth is responsible for their training? People choose to work in the caring profession, at the very least, please try to care for these vulnerable patients & remember that one day, that vulnerable old person in that hospital bed could be you!

Story from NHS Choices

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Response from Coalville Hospital

Thank you for taking the time to comment on your experience at Coalville Hospital and we are very sorry to hear about your experience.

If you would like to speak with someone further about this please contact the Patient Advice and Liaison (PALS) Service on 0116 2950830 or email pals@leicspart.nhs.uk.

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful