"Excellent service.. My faith is restored thank..."

About: New Birmingham Dental Hospital

Excellent professional service, lovely people, after 8 years of previous terrifying experiences with so called major dentists

I am so delighted that

I am finally out of pain after hiding away with my phobia .Thank you so much birmingham dental hospital, especially the dr I saw and the assistant. I am delighted and cant believe you actually got me to even sit on the big scary chair today to start with as

I constantly had my one eye on the exit door ready to run... And talked me stage by stage what you were about to do with my teeth slowly, which has changed my manic phobia from 10 being high to 0.

My appointment was 1.30 pm and was greeted by a happy nice face the dentist themself, which put my mind at ease as soon as my name was called .

I am delighted with the treatment guys and would not recommend any other dental service than these guys if you are petrified past

I promise

I never suffered a single second. I cant believe

I didnt even need to have a needle or sedation which

I vow on the latter.

I felt like

I had just stepped out of a salon more than a dentist.

many thanks jacqueline imms

Story from NHS Choices

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Response from New Birmingham Dental Hospital

Dear Jacqueline

Thank you for your lovely feedback about the care you received at Birmingham Dental Hospital.

It is the aim of all our dentists and nurses to create a positive experience for their patients and it is always a pleasure to read when this has been achieved.

You are also to be congratulated for being able to conquer your fears and sitting through your treatment.

If you would like to tell your story of your experience of dental services in more detail please do get in touch with me (email alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128).

Yours sincerely

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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