"My sister who suffered from cushions disease"

About: Solihull Hospital / General surgery

(as a relative),

My sister was admitted to Solihull hospital on numerous occasions with cushions disease, diabetes, and also cancer. the care from MAU ward AMUSS was fantastic they listened to her needs and did there upmost to help her cope and be comfortable.

My sister was only 49 years old and all staff took to her as not a lot of people had heard of cushions disease and were shocked when they realised what she was dealing with and coping and how they could try and treat her we are so thankful to them all.

A was transferred to flexi ward / 20b they were unbelievable, they couldn't do enough for her, sadly the doctors told A and us there was little time left for her, well the whole team went into overdrive for A and her children to support them to hug them even to hug A she had the opportunity to go home but felt so comfortable and safe she decided to stay.

A passed away so peacefully and comfortable they let the children and family stay I don't know how they coped with us all they were great the palliative care nurses Jan and sue talked so much to the children it made them feel at ease and helped accept what was going to happen.

We cannot thank the ward enough well done to you all and thank you for all you done for A and for us.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Paddyflo

Firstly, may I extend my deepest condolences to you and your family on the death of your sister, I am very sorry for your loss.

At such a difficult time, thank you for providing your feedback of your sister's and your family's experience, and your thanks to all of the staff involved in your sister's care. To read of the way that you were all supported throughout your sister's admission is heart warming.

I will be honoured to ensure that the Senior Nursing Staff and Acute Medical Consultants are made aware of your feedback, and they will be sure to pass on your comments and thanks to all of the AMU and Ward 20b staff for the care and compassion shown throughout your sister's time with us.

I hope this is acceptable and once again my thanks for taking the time to post your views, we are very grateful. Patient and family feedback is extremely important to us.

My thoughts are with you and your family at this sad time.

Kindest regards

Marie Helebert

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