"My consultant organised my treatment ..."

About: St Mark's Hospital (Harrow)

(as the patient),

What I liked

My consultant organised my treatment immediately.

What could be improved

Communication between nurses and doctors. My overnight operation was a shambles because the surgeon who did my procedure did not contact my consultant to advise on the correct method for tackling an anal-fistula. St Marks does not have an emergency service and you have to go through Northwick park. This is where the problem starts.

I find that St Marks being an internationally recognized hospital, only has 40 BEDS! This is ridiculous. After my operation, I had to spend the entire night in a noisy recovery room.

Anything else?

Close the West Wing, the night team at that time was a shambles to the world of nursing!

Story from NHS Choices

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Response from St Mark's Hospital

We were sorry to learn of your concerns about your care at the Trust, and will ensure that your comments are passed on to the St Marks' management team for information and action.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful