"Cataract surgery"

About: Nuffield Health, Shrewsbury Hospital

My initial consultation late last year was in the very comfortable surroundings of the outpatients' department at the Nuffield.

(Excellent coffee, by the way.)

For the follow-up operations in the main hospital I was dealt with by friendly and informative staff, and enjoyed the novel experience of walking into an operating theatre and seeing all the hi-tech equipment in there.

Throughout the process all staff involved kept me fully informed about what was going on, and afterwards (after more excellent coffee in the recovery room!) gave me detailed information about how to look after the eye once I got home.

All in all, a superb level of service.

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Story from NHS Choices

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Response from Nuffield Health, Shrewsbury Hospital

Dear Goff,

Thank you for your detailed and positive review of our Ophthalmology department.

Myself and the senior management team at Nuffield Health, Shrewsbury hospital are very pleased to read that all elements of your patient journey (including satisfactory refreshment’s) met your expectations. We aim to be a leader and standard bearer for clinical excellence and it is reviews like this that reaffirms this aim.

We hope that your recovery is going well and thank you for taking the time to feedback this procedure on NHS choices.

With regards,

Ben Bellchamber

Nuffield Health consumer care

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