"Excellent service"

About: Royal Blackburn Hospital

Had to attend RBH with mother 93 yrs of age who was taken ill early in the morning in Burnley General hospital when there as an outpatient. The Doctors and nurses there gave her very good care but decided she needed extra care from RBH.

Both mother and father taken by ambulance, I followed in the car. By the time I got there she was already receiving excellent care.

Whilst we waited my brother arrived, given accurate directions how to find us.

Doctors came and went after giving her a full check up. Excellent care which I know overall it took a long time, but over those several hours she made a recovery and later about tea time she was allowed home.

She has to go back the RBH on Friday for tests but wow! excellent care, very pleased. Thank you

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Response from Royal Blackburn Hospital

Thank you for your feedback regarding your recent attendance with your mother to the Emergency Department at Royal Blackburn Hospital, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care provided.

I will make sure your appreciation is passed onto the team who will also be delighted to hear that your mother’s experience in the department was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk to one of our Patient Experience team so we can understand in further detail what made this a positive experience for you and your mother we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on melissa.almond@elht.nhs.uk

Many thanks and Best wishes

Melissa Almond, Patient Experience Facilitator

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