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A refreshing change!

Story from nhs.uk

"A refreshing change!"

About: Royal Blackburn Hospital

As a lupus sufferer of many years and only recently having moved to the Blackburn area, I asked my GP to refer me to the Royal Blackburn Hospital, as I had heard such good things about its Rheumatology Department.....and I wasn't disappointed!

This Department is striving to provide medical excellence and inter-personal skills in a practical and understandable way.

The Consultants obviously understand that those patients with arthritis are on a long haul to possible improvement and, sometimes, the waiting is the most difficult aspect to bear.

With the standard of care, kindness and expertise being shown by this Department, I am sure that all the patients feel, at least, reassured, and, at most, hopeful of a comfortable outcome.

Well done,

RBH, you have set the standard for other to follow!

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 08/06/2016 at 13:50
Published on nhs.uk on 09/06/2016 at 02:30

Thank you for your feedback regarding the standard of care provided by the staff in the Rheumatology Department at the Royal Blackburn Hospital, and thank you for taking the time to do so.

I will make sure your appreciation is passed onto the team who will be delighted to hear that your experience in the department was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk to one of our Patient Experience team so we can understand in further detail what made this a positive experience for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on melissa.almond@elht.nhs.uk

Many thanks and Best wishes

Melissa Almond, Patient Experience Facilitator

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