"Lack of treatment for broken wrist"

About: St Mary's Hospital / Accident and emergency

(as the patient),

I was completely unable to get through via telephone and when I did my GP referral was nowhere to be found and it was IMPOSIBLE for me to get anybody to x ray and assess my injury

As a result I had to make repeated attempt to go to Accident and Emergency at various hospitals where they refused to treat me because I wasn't on their system despite my having an NHS number and being born and living in Brent for all my life

They said without the GP referral there was nothing they could do to treat my broken wrist which was sustained whilst abroad on holiday

It felt like nobody could be bothered to treat me. I will be taking things further if I have complications or suffer unnecessarily because of these peoples apathy.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your experience at the Accident and Emergency department in St Mary’s Hospital. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 313 0088 / 020 3312 7777 or email pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful