"When I was referred to the Physio ..."

About: Royal Sussex County Hospital

(as the patient),

What I liked

When I was referred to the Physio department the staff were extremely good and worked exceptionally hard to make me better. They were friendly and professional at all times.

What could be improved

The orthopaedics department was a nightmare. Whenever I went there I would have to wait between 3 and 5 hours after my allocated appointment time in a crowded area extremely uncomfortable for someone who could not bend their leg with people clambering over me. Many of the HCA's seemed to be temps from Haywards Heath and although friendly didn't seem to know how long waiting times were or what was happening. I was discharged whilst still in a lot of pain and had to demand to be referred to physio which I went to for 6 months but the swelling in my knee was not going down so I have since been referred to Eastbourne where it was discovered I had a meniscus tear that was not picked up because the registrar at Brighton did not investigate. A year later it is being operated on. I felt like the consultants at Brighton didn't have enough time to investigate my injury properly and that staffing issues meant that there was no continuity of care.

Story from NHS Choices

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Response from Royal Sussex County Hospital

Thank you for your feedback which will be passed on to the staff who lead the physio and orthopaedics departments at the County. Patient feedback is crucial for us to continue to provide the best care that we can.

If you would like to make a complaint regarding your experiences then you can contact the Complaints Department at the Royal Sussex County Hospital on 01273 696955 (ask for the Complaints department) or via email oncomplaints@bsuh.nhs.uk.

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